The five steps
From opening an account to receiving your delivery and invoice.
Open a trade account
ONEPUBS supplies licensed premises, clubs and hospitality operators. Before you can order, we set up a trade account for your venue. We check your business details and your premises licence, agree your delivery days, and load your pricing.
You can start that process by booking a venue review or emailing hello@onepubsuk.com.
Approved venues onlySign in to the order portal
Once your account is live you get your own sign-in for the ONEPUBS order portal at portal.onepubsuk.com. The portal shows your agreed prices, your delivery schedule, your order history and your invoices.
You can look round the portal without an account, but your prices, your basket and the checkout only appear once you are signed in, because pricing is agreed venue by venue. This page walks through exactly what happens after that, and you can open a live demonstration of the checkout itself further down without needing an account.
portal.onepubsuk.comBuild and place your order
Add the lines you need to your basket, check the quantities and the running total, and choose your delivery date. VAT is calculated and shown separately before you commit. Deposits on returnable containers and any delivery charge are itemised too.
You can amend or cancel right up to our cut-off time — see our Refund Policy.
VAT shown before you payPay by card on a secure page
At checkout you choose to pay by card. We hand you to a secure, encrypted payment page hosted by Dojo, our payment service provider, where you enter your card number, expiry date and security code.
We accept Visa, Mastercard and American Express. Where your bank requires it, you complete a 3-D Secure step — usually a prompt in your banking app. Approved credit account holders can instead place the order against their account and pay on invoice.
Visa · Mastercard · AmexConfirmation, delivery and invoice
As soon as the payment is authorised you get an on-screen confirmation and an email receipt with your order number. Your VAT invoice is filed against your account in the portal.
Your order is then picked and delivered on your scheduled day. Please check it against the delivery note before signing — that is what protects your claim if anything is short or damaged.
Receipt by emailWhat the payment step looks like
Card details are entered on a secure page hosted by Dojo, over an encrypted HTTPS connection. The illustration below shows the fields you are asked for and the padlock that confirms the connection is secure.
ONEPUBS
£1,284.60 Order ONE-104822 · incl. VAT
SECURED BY DOJO · 3-D SECURE ENABLED
The live checkout sits inside the order portal at portal.onepubsuk.com and is reached from your basket once you are signed in, because it needs your agreed prices and your delivery account. So that anyone can see how our checkout works without an account, we run an open demonstration of it here on this site — the same secure Dojo-hosted card form, with a sample basket instead of your own.
Open the demonstration checkout →
No account needed. No goods are ordered and no payment is taken.
Cards we accept
All card payments are processed by Dojo on our behalf.
How your card details are protected
The short version: we never see them.
Your card details never reach us
Card numbers, expiry dates and security codes are entered directly into Dojo's hosted payment page. They are not transmitted to, seen by, or stored on ONEPUBS systems at any point.
Encrypted end to end
Every page on this website and in the order portal is served over HTTPS. Look for the padlock in your browser's address bar before entering any card details — on any website, not just ours.
Strong customer authentication
Where your card issuer requires it, you complete a 3-D Secure check — typically a confirmation in your banking app — before the payment is authorised. This meets UK Strong Customer Authentication requirements.
What we do keep
Against your order we hold only the transaction reference, the amount, the card type and the last four digits, so that we can reconcile payments, answer queries and process refunds. Our Privacy Policy sets this out in full.
Refunds, shortages and cancellations
What happens when something is wrong with an order.
If something is short or damaged
Note it on the delivery note at the point of delivery and tell us straight away. We will replace the goods, credit your account, or refund you. Full detail is in our Refund Policy.
How a refund reaches you
Card refunds are returned to the card you paid with, through Dojo, and usually appear on your statement within three to five working days of us processing them. Credit account holders receive a credit note instead.
Who you are buying from
The legal entity behind ONEPUBS and how to reach us.
01978 356983